Privacy Policy (Shubh Labh App)

This privacy policy explains how Shubh Labh App collects, uses, shares, and protects information when you use our website, app, and related services. It also explains your choices and how to request access, correction, or deletion of your personal data. For the main site, visit shubh labh 365.

Scope & who we are

This policy applies to information processed by Shubh Labh App through our website, mobile experience, and support channels (including WhatsApp and Telegram) when they are used to communicate with us about your account or service requests.

If you are looking for help topics about using the platform, see support and responsible gaming.

Information we collect

We may collect the following categories of information depending on how you use the service:

• Personal data you provide: such as name, username, email address, phone number, and any information you submit through forms, chat, WhatsApp, or Telegram.
• Account and verification information (where applicable): details needed to verify identity, prevent fraud, or meet legal obligations.
• Transaction-related information: deposits/withdrawals status, payment method identifiers, and related logs (we do not intentionally store full card details where a payment provider handles them).
• Device and usage data: IP address, device identifiers, browser type, operating system, app version, pages viewed, timestamps, referring URLs, and error logs.
• Communications: messages you send to support and our responses.
• Cookies and similar technologies data: as described in the Cookies section below.

How we use your information

We use information for the following purposes:

• Provide and operate services: create and manage accounts, process requests, and enable core functionality.
• Customer support: respond to questions and troubleshoot issues through available channels.
• Security and fraud prevention: detect suspicious activity, protect accounts, and enforce our terms.
• Compliance and legal obligations: meet applicable regulatory, tax, or lawful requests.
• Service improvement: understand usage patterns, fix bugs, and improve performance and reliability.
• Communications: send service-related messages (e.g., confirmations, policy updates). Where required, marketing messages are sent only with appropriate consent and you can opt out.

Cookies & similar technologies

Cookies are small text files placed on your device to help websites work properly and remember preferences. We may use cookies and similar technologies (e.g., local storage, pixels) to:

• keep you signed in (where applicable)
• remember preferences (language, session settings)
• improve security
• measure site performance and usage

Cookie types (overview)

Type	Purpose	Examples
Strictly necessary	Required for basic site functionality and security	session management, fraud prevention
Preferences	Remember choices to improve your experience	language, region
Analytics	Understand traffic and usage to improve the service	aggregated usage measurement
Marketing (if used)	Deliver and measure promotions (where permitted)	ad conversion measurement

You can control cookies via your browser settings. Disabling certain cookies may affect site functionality.

Analytics

We may use analytics tools to understand how users interact with our services. Analytics typically collect device and usage data (like pages visited, time on site, and approximate location inferred from IP). We use this information to:

• monitor performance and stability
• diagnose errors
• improve user flows and content

Where required by law, we will request consent before placing analytics cookies.

Sharing & disclosures

We do not sell your personal data. We may share information in the following situations:

• Service providers: vendors that help us operate (hosting, analytics, customer support tooling, security monitoring, payment processing). They are permitted to use data only to provide services to us.
• Legal and compliance: to comply with laws, regulations, court orders, or lawful requests; or to protect rights, safety, and security.
• Business changes: if we are involved in a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction, subject to applicable safeguards.
• With your direction: when you ask us to share data (for example, assisting with a support request involving a third-party provider).

Data retention

We keep personal data only as long as necessary for the purposes described in this privacy policy, including:

• providing the service
• maintaining accurate records
• resolving disputes
• enforcing agreements
• meeting legal, accounting, or regulatory requirements

Retention periods may vary based on data type and legal obligations. When no longer needed, data is deleted or anonymized where feasible.

Data protection & security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Examples may include access controls, encryption in transit where supported, monitoring, and staff training.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and using a strong password. If you believe your account has been compromised, contact support promptly.

Your rights & choices

Depending on your location and applicable laws, you may have rights to:

• Access your personal data
• Correct inaccurate or incomplete personal data
• Delete personal data (subject to legal/legitimate retention needs)
• Object to or restrict certain processing
• Withdraw consent (where processing is based on consent)
• Data portability (in certain cases)

To make a request, contact us using the details in the Contact section. To help protect user privacy, we may need to verify your identity before fulfilling requests.

Children’s privacy

Our services are not intended for individuals under the legal age for online gaming/betting in their jurisdiction. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data, contact us and we will take appropriate steps to delete it where required.

International data transfers

If you access our services from outside the country where our systems or service providers operate, your information may be transferred and processed in other jurisdictions. Where required, we apply appropriate safeguards for cross-border transfers.

Changes to this policy

We may update this privacy policy from time to time. We will post the updated version on this page and change the “Last updated” date below. If changes are material, we may provide additional notice as required.

Last updated: 12 February 2026

Contact us

For privacy questions or requests related to personal data, contact us through:

• WhatsApp Chat: 24/7 support
• Telegram: @shubhlabhonline
• Live Chat: available on the website

If you’re contacting us about an account issue, include the phone number/email linked to your account (do not share passwords or OTPs).

FAQ